Key Account Director - Security

Key Account Director – Guarding Security                                                          London

Salary: To £90,000 + Car/Allowance + Benefits

Role Summary:

As a Key Account Director, you'll lead a high-profile portfolio within one of London’s top security businesses. You’ll build strong client relationships, drive service excellence, and deliver strategic and financial growth. Working closely with Account Management, you'll play a key role in shaping long-term success.

Core Responsibilities

• Client Relationship & Service Excellence
• Own and manage key client relationships, acting as their senior point of contact.
• Ensure services meet client objectives and adapt as priorities evolve.
• Conduct regular client reviews, monitor SLAs/KPIs, and implement improvement plans.
• Lead innovation and continuous service improvement across the portfolio.

 Strategic & Commercial Leadership

• Develop and deliver strategic plans in line with business objectives.
• Identify and pursue commercial opportunities to drive organic growth.
• Provide regular performance insights and recommendations to senior leadership.
• Support tender submissions and lead presentations when required.

 Financial Accountability 

• Manage portfolio P&L and ensure spend aligns with budgets.
• Control costs, monitor financial performance, and oversee debt management.
• Produce reports and business cases as needed.

 Operational & People Management 

• Ensure optimal staffing and support recruitment as needed.
• Review incidents and drive operational improvements.
• Foster succession planning and team development.
• Uphold health, safety, and well-being standards.

 Retention & Growth 

• Develop robust client retention strategies and maintain relationship mapping.
• Support clients’ long-term goals while ensuring high service standards.
• Proactively seek feedback to improve delivery and strengthen partnerships.

 Leadership Competencies 

• Demonstrated P&L, budget, and operational leadership.
• High resilience, accountability, and people development skills.
• Strong communication, influencing, and change management abilities.
• Committed to embedding company values and culture.